We offer you the freedom to choose where you live, how you live and the type of contract to best suit your financial and lifestyle needs.
Talk to one of our sales team to find out more. We are only too happy to explain the costs of moving into Carlyle Gardens retirement villages and what choices are available for you. Here is a brief overview to get you started.
Moving into the village
Once you decide on the home of your choice, our sales team will prepare your disclosure documents for you. We recommend that you seek independent legal and financial advice on these documents and once you have considered that advice, you can then enter into your contract.
Living in the village
Day to day costs, such as council and water rates, building insurance, general facilities and grounds maintenance and 24-hour emergency response are included in one easy monthly payment of the general service charge which is reviewed annually. The charge varies from village to village, depending on the location and style of accommodation and facilities. You are responsible for your individual phone, internet, contents insurance and electricity costs. You can see the general service charge and exactly what is included in the Village Comparison Document for each of our retirement villages.
Village management structure
Carlyle Gardens retirement villages have a professional team of management at the village during business hours who are responsible for the day to day operation of the village. The Village Manager is your first point of contact if you have questions or need assistance. We encourage all residents to have a say in how their village is run and we welcome feedback about any ideas or suggestions for improvement. There is an active Residents Committee at each of our villages who welcome new resident contributions.
Leaving the village
If you decide you want to move out for any reason within 3 months of your lease commencing, we’ll refund your ingoing contribution and waive your exit fee as part of our Peace of Mind Guarantee*.
All you'll pay is the general service charge and maintenance reserve fund contribution for the duration of your stay, the cost of repairing any damage above fair wear and tear and lease termination costs.
If you wish to leave the village more than 3 months after your lease commencing, you will receive an exit entitlement, which is your ingoing contribution less the exit fee, legal fees and other administrative charges. The exit fee is designed to be paid when you leave so you can take advantage of the lifestyle benefits including village facilities without the added cost upfront.
Legal fees paid upon vacating when you leave the village cover the costs associated with contract termination.
Reinstatement costs are payable if there is accelerated wear and tear and damage.
If you choose our Capital Gain Contract Choice, you will also contribute 50% of the renovation costs, which are the costs of all replacements and repairs in addition to reinstatement costs. Your share of the capital gain or loss will form part of your exit entitlement when you leave the village.**
Carlyle Gardens offers you the freedom to choose where you live, how you live and the contract that best suits your financial and lifestyle needs.
Talk to one of our sales consultants to find out more on 07 4848 2973 (Mackay) or 07 4413 7325 (Townsville).
Correct as at May 2020 subject to change under Queensland Government legislation.
*Our Peace of Mind Guarantee only applies to reservations made on or after 1 July 2021. Please refer to the Village Comparison Document (VCD) below for a summary of the terms and conditions.
**Except when you change your mind under our Peace of Mind Guarantee. Please refer to the Village Comparison Document (VCD) below for a summary of the terms and conditions.
Village comparison document
Further information is available in the Village Comparison Document. This document provides specific information to each village’s accommodation, facilities, contract choices and costs so that you can easily compare from one village to another. View our Village Comparison Documents here.